Aqino Hartrich Hrab Heyden Thierman

Internal Medicine/Pediatric Practice

Prescriptions and Test Results

Obtaining Your Test Results

 If you have tests performed by the East Aurora Family Practice, the office may call you, or request you to call the office at a specified time to obtain the results. Your results may be given to you by the doctor or the doctor’s assistant (LPN or Medical Assistant). If results are within normal range you may not receive a phone call.

Refilling Prescriptions

You now can request refills through the patient portal. Please speak to an office staff to get registered for the portal. A working email is all that is needed. Requests for prescription refills should be made during office hours or through your pharmacy. Please have your pharmacy’s name and telephone number available when calling the office. The proper spelling of the medication, dosage, and frequency of doses, as well as the amount of refills you are requesting, will help expedite your request. These requests will be processed within 24-48 hours of original request. NYS now requires all controlled medications to be e-prescribed. 

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