Aqino Hartrich Hrab Heyden Thierman

Internal Medicine/Pediatric Practice

Appointments and Scheduling


To schedule an appointment with East Aurora Family Practice, please call 716-805-1072. Phones are on between the hours, 8:00 am to 4:00 pm, Monday through Friday.

If you have a life threatening illness or injury please call 911.

 We do have same day appointments available. Please call as early in the morning to ensure availability.  

 The physician’s medical secretary has been instructed to ask why you need to see the doctor. Your response will enable the medical secretary to schedule the appropriate length of time for your appointment. For your convenience, EAFP has medical secretaries which contacts patients two business days prior to their scheduled appointment as a reminder.  

 If it is necessary to cancel an appointment, please notify your doctor’s office as soon as possible. This courtesy will provide us with an opportunity to care for another patient in your place. A medical secretary will be pleased to arrange another appointment for you. Patients who miss two appointments without the proper notification may be charged a no show fee and/or be dismissed from the practice. 

 Your First Visit and Understanding Patient Scheduling

On your first visit to East Aurora Family Practice, please arrive at least 15 minutes before your scheduled appointment so that you have time to register with the receptionist. The receptionist will ask you to complete a registration form in order to establish your medical record and obtain your current insurance information. We ask that you bring your current insurance card(s) and driver’s license with you to this visit and all subsequent visits, as well as your co-payment, if applicable.

On future visits, please check in at the reception desk, so your information can be reviewed for accuracy. You can help us serve you better by notifying the receptionist or doctor’s office of any changes in name, address, telephone number or insurance coverage since the time of your last visit. Verifying this information at each visit will ensure that you receive the most appropriate medical care, and also ensure that the services you received are covered by your insurance company.

Doctors at East Aurora Family Practice try to follow their scheduled appointments as closely as possible. However, due to unavoidable circumstances or emergencies, a doctor may have to spend additional time with a patient who may have had an appointment prior to yours. This may result in a delay in seeing your doctor. We appreciate your patience and understanding in such circumstances.

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112 Olean St #220, East Aurora, NY 14052 - Click Here for Directions | Ph: 716-805-1072

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